Support

Stuck, confused, or found something wrong? We read every message. The fastest way to reach a human is email.

Write to [email protected] and we'll get back to you, usually within a couple of business days. Please tell us your device and OS version, and describe what you expected versus what happened — it helps us fix things faster.

Common questions

A place shows no history, or the wrong history.

BeforeNow draws from open archives, so coverage is uneven and occasionally mistaken. If a spot is blank or a fact looks off, email us the location and a screenshot — reports like these directly improve the data.

Location isn't working.

Make sure BeforeNow has location permission in your device settings, and that location services are on. If it still won't find you, try toggling location off and back on, then reopen the app.

Billing, subscriptions, or refunds.

Purchases and subscriptions are handled by your app store (Apple App Store or Google Play). To manage, cancel, or request a refund, use your app store account's subscription settings. If something looks wrong on our end, email us and we'll help sort it out.

Privacy and your data.

See our Privacy Policy for what we collect and why, or email us to ask what we hold or to request deletion.